Raphael Raetzo participated in our Capability Program and helped to set up BOOKBRIDGE learning center Angroka (Cambodia). In this interview and video, he explains how BOOKBRIDGE had an impact on him, personally and professionally.
Who are you?
My name is Raphael and I lead the customer care section Head of Customer Care at BILLAG. I am 40 years old, married and have two 2 children.
Which program did you participate in?
I participated in the 5th Capability Program that led to the opening of the first mobile learning center in Angroka, Cambodia.
Which 3 words describe BOOKBRIDGE best for you?
Humaneness, responsibility, innovation.
What are your personal and professional learnings from the program?
Personally, I profited a lot from working with the people in Cambodia. It made me humble and more content with the things I have. I Today, I am more frugal than before when everything was about getting more and bigger.
Professionally, I learnt that less structure means more freedom, creativity, innovation. As a unit leader, I used to structure all tasks before delegating them to my employees.I thought that leading a team means to organize tasks as good as possible before giving them away. However, this way I actually inhibited my team from taking accountability and becoming creative. In the Capability Program, I learnt that the less structure I give to people, the more efficient the team carries out their tasks and works together.
How do you transfer these learnings into your daily life?
Of course, one doesn´t change from one day to another. However, in my daily work I now try to think more of the goal rather than of the ways achieving it. Shortly after the Capability Program I had to lead a team in a crisis project. We only had six weeks to implement it. Though time was very short I decided to only define the goals and to leave the rest up to the team. Unlike in previous projects I didn´t define details of the project or an organizational hierarchy, I just accompanied team. The results were amazing: the team managed to organize themselves, took initiative and finished the project earlier than expected. I realized that just by giving them the freedom to do things their own way they could do what they are best in. Stepping back and letting space for creativity and accountability leveraged their skills in a way I hadn´t imagined. Though it wasn´t always easy to give away control yet stay informed on the project’s progress I learned that giving more responsibility to people results in more efficiency.
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